Terms & Conditions / Privacy Policy

1. Acceptance of Terms

By accessing or using the Seven Prints website, placing an order, or using any of our services (including our in-store Point of Sale system), you agree to be bound by these Terms & Conditions and Privacy Policy ("Terms"). If you do not agree, please do not use our website or services.

These Terms apply to all visitors, customers, and anyone who accesses or uses our services, whether online or in person.

2. Services, Products & Orders

2.1 Order Acceptance

Placing an order constitutes an offer to purchase. Seven Prints reserves the right to refuse or cancel any order for any reason, including product unavailability, pricing errors, or suspected fraudulent activity. You will be notified and any payment collected will be refunded.

2.2 Custom Print Orders

Custom orders (gang sheets, DTF/DTG, large-format prints, etc.) require you to supply print-ready artwork. By submitting artwork you confirm that:

• You own or have the right to reproduce all images, logos, and content in the artwork.
• The content does not infringe any copyright, trademark, or other intellectual property rights.
• The content does not violate any applicable law or regulation.

Seven Prints is not liable for colour variations due to monitor calibration differences or substrate properties.

2.3 Turnaround Times

Quoted turnaround times are estimates only and begin when payment is confirmed and print-ready files are received. We are not liable for delays caused by factors outside our control.

2.4 Returns & Refunds

Due to the custom nature of print products, all sales are final unless the product is defective or materially different from what was ordered. Defect claims must be submitted within 5 business days of receipt with supporting photos. Approved refunds are processed within 5–10 business days to the original payment method.

3. Payment Terms & Billing

3.1 Accepted Payment Methods

We accept major credit and debit cards (Visa, Mastercard, American Express), Interac e-Transfer, and cash for in-store purchases. All online payments are processed securely through our payment processors.

3.2 Pricing & Taxes

All prices are displayed in Canadian Dollars (CAD). Applicable GST/HST will be added at checkout. Prices are subject to change without notice; however, the price confirmed at time of order will apply to that order.

3.3 Authorization

By providing payment information, you authorize Seven Prints to charge the full order amount, including applicable taxes and fees, to your chosen payment method.

4. Personal Information We Collect

4.1 Information You Provide Directly

We collect information you provide when you:

• Place an order (name, email address, phone number, billing/shipping address)
• Create an account or register
• Contact us or submit a quote request (name, email, phone, design files)
• Complete an in-store or online transaction
• Sign up for promotional communications

4.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited, time spent, and referring URLs
• Cookie identifiers and session data (see Section 6)

4.3 How We Use Your Personal Information

Your personal information is used to:

• Process and fulfill your orders
• Send order confirmations, receipts, and status updates
• Respond to your inquiries and support requests
• Detect and prevent fraud or unauthorized transactions
• Comply with legal and regulatory obligations
• Send promotional emails and offers (only if you opt in; you may unsubscribe at any time)
• Improve our website and services through analytics

5. Credit Card & Payment Card Data

5.1 Payment Processing

Online payments are processed through Stripe, Inc. ("Stripe"), a PCI Service Provider Level 1 certified payment processor. When you enter your card details:

• Your card number, CVV, and expiry date are transmitted directly and securely to Stripe over an encrypted (TLS/HTTPS) connection.
• Seven Prints only receives a transaction token and the last four digits of your card for record-keeping purposes.
• Stripe's handling of your card data is governed by Stripe's Privacy Policy.

5.2 In-Store / POS Payments

In-store card payments are processed through a certified Stripe Terminal device. Card data captured by the terminal is encrypted at the point of swipe/tap/dip and transmitted directly to Stripe. Seven Prints staff cannot view or access your full card number at any time.

5.3 What We Retain

For your transaction records we retain only:

• The last four (4) digits of the card used
• Card brand (e.g. Visa, Mastercard)
• Transaction reference ID issued by the payment processor
• Transaction date, time, and amount

This information may be used for customer support, dispute resolution, and financial auditing.

5.4 Chargebacks & Disputes

If you dispute a charge, we may share transaction data (including your name, order details, and the last four digits of the card) with the payment processor and your card issuer to resolve the dispute.

6. Cookies & Tracking

We use cookies and similar technologies to improve your experience, remember your shopping cart, and analyze website traffic. Types of cookies we use:

• Essential cookies — required for the website to function (e.g. shopping cart session). Cannot be disabled.
• Analytics cookies — help us understand how visitors use the site (e.g. Google Analytics). These may be disabled in your browser settings.
• Preference cookies — remember your settings and preferences across visits.

By continuing to use our website, you consent to our use of cookies. You can control cookie settings through your browser; however, disabling essential cookies may affect website functionality.

7. How We Share Your Information

Seven Prints does not sell, rent, or trade your personal information to third parties. We may share your information only as follows:

• Payment processors (Stripe) — to process transactions securely.
• Shipping carriers — your name and address are shared with couriers to fulfil your delivery.
• Email service providers — to send order confirmations and transactional emails.
• Legal obligations — if required by law, court order, or government authority.
• Business transfers — in the event of a merger or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Any third-party service providers we use are contractually required to protect your personal information and use it only for the purposes for which it was shared.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in these Terms, or as required by law:

• Order records — 7 years (for tax and audit purposes)
• Payment transaction records — 7 years
• Marketing opt-in records — until you unsubscribe or request deletion
• Website analytics data — up to 26 months in aggregated form
• Inactive account data — 3 years of inactivity, then deleted on request

After the applicable retention period, personal data is securely deleted or anonymized.

9. Your Privacy Rights

Depending on your jurisdiction (including PIPEDA in Canada and applicable provincial privacy laws), you may have the following rights:

• Access — request a copy of the personal data we hold about you.
• Correction — request that inaccurate or incomplete data be corrected.
• Deletion — request deletion of your personal data, subject to legal retention requirements.
• Withdrawal of Consent — withdraw consent for marketing communications at any time (this will not affect the lawfulness of prior processing).
• Data Portability — request your data in a machine-readable format where technically feasible.
• Opt-Out of Marketing — unsubscribe from promotional emails using the link in any marketing email, or by contacting us directly.

To exercise any of these rights, please contact us at sevenprintsca@gmail.com. We will respond within 30 days. We may need to verify your identity before processing your request.

10. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These include:

• TLS/HTTPS encryption for all data transmitted to and from our website
• PCI-DSS compliant payment processing through Stripe
• Access controls limiting who can view personal data
• Regular security reviews of our systems

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

11. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Seven Prints and its owners, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising out of:

• Your use of or inability to use our website or services
• Unauthorized access to or alteration of your data
• Any third-party content or services linked from our website

Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid for the specific order giving rise to the claim.

This limitation does not apply where prohibited by law (e.g. gross negligence or willful misconduct).

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. For material changes, we will notify customers by email or a prominent notice on our website. Your continued use of our services after the effective date constitutes acceptance of the revised Terms.

We encourage you to review this page periodically.

14. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact our Privacy Officer:

These Terms were last updated on June 1, 2025. This document does not constitute legal advice. Seven Prints recommends consulting a qualified legal professional for advice specific to your situation.